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Shipping & Returns

Fast delivery. Always.

SHIPPING & RETURNS

All Australia orders are shipped from our warehouse in Sydney with Australia Post. A tracking number will be provided. 

Orders placed on business days before 12pm Sydney Time (AEST) are shipped the same day.

All other orders are shipped the next business day.

Australia Deliveries

Standard Delivery 4-8 business days:

FREE*

Express Delivery 2-4 business days: 

AU$12

Next-day Courier for Sydney, Melbourne and Brisbane Metro Only: 

AU$19

* Orders below $100 attract a variable shipping cost. 

New Zealand Deliveries

Standard Delivery 5-10 business days:

FREE on orders of $100 and above.  
(Or $10 on orders under $100)

Express Delivery 3-6 business days: 

AU$20

Worldwide Shipping

Standard Delivery 15-20 business days:

FREE on orders of $100 and above.  
(Or $30 on orders under $100)

Express Delivery:

AU$30

Customers in the USA please click here to visit your local website ▶︎

International customers are responsible for any import taxes and duties.

Returns & Refunds Instructions

We are very certain that you'll love your new ROCKYCAY towels, but if for any reason you don't, any items (unwashed and unused) may be refunded or exchanged within 30 days of purchase. Any additional shipping charges such as Express Post are non-refundable. 

All our towels have a lifetime warrany on any manufacturing defects.

Return Instructions:

1. Contact us at towels@rockycay.com.au to request a prepaid Australia Post return label. We will then send the label as an email attachment and return instructions.

2. Once the towels are received by us, your order will be automatically refunded back to the original form of payment.

We will pay for your return shipping!

 

TAKING TOWELS TO THE NEXT LEVEL

QUESTIONS OR FEEDBACK?

If you’d like to know more about Rockycay Towels or have any questions, please don’t hesitate to email us at towels@rockycay.com.au.

We’d love to hear from you.



TAKING TOWELS TO THE NEXT LEVEL

QUESTIONS OR FEEDBACK?

If you’d like to know more about Rockycay or have any questions, please don’t hesitate to email us at towels@rockycay.com.au.

We’d love to hear from you.